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F.A.Q.

We try to answer here the most common questions

If you have any other question please feel free to use our contact form

The light emitted from our UV-C lamps will reflect and refract like regular light and it is bright so it will be able to disinfect surfaces indirectly, although the further away or the less direct the less powerful the disinfection effect. The ozone will disinfect a bit airborne but shouldn’t be relied on for unseen surface disinfection. Surfaces where the UV-C light doesn’t reach will not be disinfected

UV disinfection has been employed for decades in water treatment. While Sufi Robotics systems have not been specifically tested against coronavirus, they have been tested and proven effective against similar pathogens, some that require an even greater dosage for inactivation than does the coronavirus.

UV-C light is an excellent method to kill mold and other types of allergens. The disinfection effect from UV-C light on organic allergens or bacteria will not build up a tolerance. This will work for musty smells as well.

It is not safe to be in the same room when using any UV-C light product. It’s not safe for humans, animals, or plants. The germicidal UV-C lamp has a delayed 30-second timer safety feature allowing you walk a few meters away before it illuminates. It also has a 5-meter automatic shut off motion detection sensor for unexpected visitors.

UV-C light may be harmful to plants. It is recommended to move plants outside of the room when using any UV-C products.

Ozone (O3) will naturally break back down into oxygen in about 45 minutes so it is recommended that you not enter the room until that time has passed. It is not necessary to open the windows to ventilate the room. While best practice suggests opening the windows, it is not necessa

Ozone is dangerous and carcinogenic. The ozone released is less than 0.1 PPM. Osha states 0.1 PPM of ozone is safe to do light work in for 8 hours in a day. Regardless, it is still best practice to reduce exposure and open windows to ventilate the room.

Our UV-C disinfection Lamps run at the germicidal UV-C wavelength of 253.7nm and some at 180nm. The 180nm frequency reacts with the oxygen to create ozone (O3)

Our UV-C lamps emit at the germicidal wavelength of 253.7nm and some at 180nm (so a bit of ozone is created)

We currently don’t offer replacement bulbs for our products. The lifetime of these bulbs is 9,000 hours and we have a 1-year warranty against any defects in manufacturing.

Contact Us

Use our contact form or call us and one of our team members will answer your questions.

Documentation

Coming soon…

Support

Customized and always available support for all of our products and services

Hours

We are available Mon-Fri 8am-6pm Eastern Time